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Unitholder Benefits Program

JHR has been implementing the Unitholder Benefit Program to deepen unitholders' understanding of the hotels owned by JHR, increase satisfaction, and broaden the base of unitholders.
However, after careful consideration, JHR decided to abolish the Benefit Program from the viewpoint of treating all unitholders more impartially.

For details, please refer to “Notice Concerning Abolition of Unitholder Benefit Program.

We request the understanding of all our unitholders in this matter.

Please note that the discount coupons, issued for the fiscal year 2023 shown below, will remain valid until December 31, 2024, which is the expiration date of the coupons.

(As of January 23, 2024)

■Eligible Unitholders

Unitholders who hold ten or more JHR units and whose names are stated or recorded on Unitholders’ Registry of JHR as of June 30, 2023 (base date). The last trading day of the investment units with right to the Benefits Program at the Tokyo Stock Exchange is expected to be June 28, 2023.

■Details of the Benefits Program

JHR sends 5 discount coupons for hotel accommodation, which offers 10% discount from “flexible rate” (*) (called as “best rate” at Sheraton Grand Hiroshima Hotel and the Accor Group hotels) posted on the official websites of each hotel and 5 discount coupons for restaurant which offers 10% discount from the charged amount (hereinafter correctively called the “Complimentary Coupon”)

(*) The definition of “flexible rate (best rate)” at each hotel is as follows.

  • Kobe Meriken Park Oriental Hotel, Oriental Hotel Tokyo Bay, Namba Oriental Hotel, Hotel Nikko Alivila, Oriental Hotel Hiroshima, Oriental Hotel Okinawa Resort & Spa, Oriental Hotel Fukuoka Hakata Station, Holiday Inn Osaka Namba, Hilton Tokyo Narita Airport, International Garden Hotel Narita, Hotel Nikko Nara, Hilton Tokyo Odaiba, Hotel Oriental Express Osaka Shinsaibashi, Oriental Hotel Universal City, Hotel Oriental Express Fukuoka Tenjin: the room rates that fluctuate depending on the date of reservation and the schedule of stay.
  • Sheraton Grand Hiroshima Hotel: the lowest standard rate offered on the official website of the hotel.
  • Accor Group hotels (ibis Styles Kyoto Station, ibis Styles Sapporo, Mercure Sapporo, Mercure Okinawa Naha, and Mercure Yokosuka): the lowest priced room rate with no conditions attached as well as no restrictions on changes and cancellations that offered on the official websites of each hotel.

The flexible rate (best rate) fluctuates depending on the date of accommodation and type of guest room. In addition, room plans subject to flexible rate (best rate) will be different by each hotel, so please contact each hotel directly using the phone number on the back of the coupon for details.

■Validity period

From January 1, 2024 through December 31, 2024

* Some dates are excluded from the Benefits Program in some hotels. The excluded date may change without notice, so please contact each hotel when you make a reservation.
* Reservations can be made upon receipt of the Complimentary Coupon.
■Details and Conditions for Accommodation
  • The Complimentary Coupon cannot be used when a reservation was made through official websites of each hotel, websites managed by third parties or travel agents, etc.
  • All types of guest rooms are available (except for some rooms at Oriental Hotel Okinawa Resort & Spa, Sheraton Grand Hiroshima Hotel, and ibis Styles Sapporo).
  • For details about how to make a reservation using the Complimentary Coupon, please check the back of the Complimentary Coupon.
  • Please note that reservations may not be taken when guest rooms are fully booked.
  • One Complimentary Coupon can be used up to three consecutive nights per room. (However, it can be used at Hotel Nikko Nara for up to two consecutive days and at Mercure Sapporo for up to four consecutive nights).
  • Charges for extra bed(s), early check-in and late check-out may also be discounted at some hotels, but the details of discount and conditions may vary depending on the hotel, so please contact each hotel.
  • Please see the official websites of each hotel for their latest information including operational status.
■Details and Conditions for Use at Restaurants
  • One Complimentary Coupon is valid for one payment up to four people (children of preschool (elementary school) age are not included in this count. At Mercure Sapporo, the minimum of two persons are required to use Complimentary Coupon).
  • One Complimentary Coupon can be used for one dining at the restaurants.
  • Please note that the following items are not included in the Complimentary Coupon: private room charge, cover charge, music charge, charge for bottle keeping at restaurants, take-out charge, catering service, entertainment such as dinner shows, some events or fairs (special menus and/or special periods), and some menu items and drinks (However, the Complimentary Coupon can be used for some of the services listed above at Oriental Hotel Tokyo Bay, Hotel Nikko Alivila, Hilton Tokyo Odaiba, Mercure Sapporo and Mercure Yokosuka, so please contact each hotel for details).
  • The Complimentary Coupon can be used for room services at hotels whose restaurants offer the Benefits Program (except for Hotel Nikko Alivila, Oriental Hotel Okinawa Resort & Spa, Sheraton Grand Hiroshima Hotel, Hilton Tokyo Narita Airport and International Garden Hotel Narita).
  • Some restaurants may not offer discounts under the Benefits Program due to temporary closure or other reasons. As the restaurants eligible for the Benefits Program and the types of operation of the restaurants may change later without notice, please contact each hotel when you use the Complimentary Coupon.
■Points to Note in Using the Complimentary Coupon
  • Please note that rates or conditions of other plans may be advantageous than those of the Complimentary Coupon depending on the terms of use.
  • Please show the Complimentary Coupon for hotel accommodation when checking in at the hotel, the Complimentary Coupon for the restaurant when arriving at the restaurant or ordering the room service.
  • Only cash or credit card payment is accepted. Please note that other coupons, cash vouchers and electronic money, etc. are not available. When using the restaurant, please settle the payment at the restaurant where you have dined.
  • For the cancellation fee, please check the cancellation policy of each hotel.
  • Please note that the Complimentary Coupon will not be reissued when stolen, or lost, etc.
  • The Complimentary Coupon is basically targeted for use by unitholders and accompanying guest(s), but it can be also used by other person(s).
  • We would appreciate your cooperation in answering a brief survey at the hotel.
  • The implementation and contents etc. of the Benefits Program are subject to change later.
  • Please note that applicable hotels may change later without notice.
  • The Complementary Coupon is prohibited to be resold to a third party.

■Applicable Hotels

Hotel Location Accommodation Restaurant
Kobe Meriken Park Oriental Hotel Kobe City, Hyogo
Oriental Hotel Tokyo Bay Urayasu City, Chiba
Namba Oriental Hotel Osaka City, Osaka Not applicable
Hotel Nikko Alivila Nakagami-gun, Okinawa
Oriental Hotel Hiroshima Hiroshima City, Hiroshima
Oriental Hotel Okinawa Resort & Spa Nago City, Okinawa
Sheraton Grand Hiroshima Hotel Hiroshima City, Hiroshima
Oriental Hotel Fukuoka Hakata Station Fukuoka City, Fukuoka Not applicable
Holiday Inn Osaka Namba Osaka City, Osaka Not applicable
Hilton Tokyo Narita Airport Narita City, Chiba
International Garden Hotel Narita Narita City, Chiba
Hotel Nikko Nara Nara City, Nara
Hilton Tokyo Odaiba Minato-ku, Tokyo
Hotel Oriental Express Osaka Shinsaibashi Osaka City, Osaka Not applicable
Oriental Hotel Universal City Osaka City, Osaka Not applicable
Hotel Oriental Express Fukuoka Tenjin Fukuoka City, Fukuoka Not applicable
ibis Styles Kyoto Station Kyoto City, Kyoto
ibis Styles Sapporo Sapporo City, Hokkaido
Mercure Sapporo Sapporo City, Hokkaido
Mercure Okinawa Naha Naha City, Okinawa
Mercure Yokosuka Yokosuka City, Kanagawa
(*1) Please see the official websites of each hotel for their latest information including operational status.
(*2) Please see “Applicable Restaurant” below for the restaurants eligible for the Benefits Program. Some restaurants may not offer discounts under the Benefits Program due to temporary closure or other reasons. The restaurants eligible for the Benefits Program and the types of operation of the restaurants are subject to change later without notice, so please contact each hotel when you use the Complimentary Coupon.

■Applicable Restaurant

Hotel Restaurant Category
Kobe Meriken Park Oriental Hotel Terrace & Dining ALL FLAGS (*1) Buffet
Oriental Steakhouse
Toukashun Chinese cuisine
VIEW BAR Bar
Oriental Hotel Tokyo Bay Grand Cinq Western buffet
Chinese Table Chinese cuisine
Hotel Nikko Alivila Verdemar Brasserie
Sawa Japanese/Ryukyu cuisine
Gosamaru (*2) Teppan-yaki
Hanahana Casual buffet
Ariacara Lounge
Sol (*2) Beach barbecue
Oriental Hotel Hiroshima NEW YORK CAFE Café restaurant
Oriental Hotel Okinawa Resort & Spa BUFFET&GRILL QWACHI Buffet and Grill
Ryu-sen Yakiniku
Jinanbou Okinawa-style pub
Lobby Lounge Lobby Lounge
Sheraton Grand Hiroshima Hotel Buffet Restaurant "Bridges" Buffet
Japanese Restaurant "Miyabi-Tei" Japanese cuisine
Hilton Tokyo Narita Airport Terrace Restaurant All-day Dining
International Garden Hotel Narita AVANTI All-day Dining
Hotel Nikko Nara Restaurant Serena Buffet
Japanese cuisine Yoshino Japanese cuisine
Teppan-yaki Icho Teppan grill
Lobby Lounge Fountain Lounge
Hilton Tokyo Odaiba Seascape Terrace & Dining All-day Dining
Sakura Japanese Restaurant Seasonal courses, teppan grill, sushi, tempura
Captain’s bar Bar
Choryumon Chinese cuisine
ibis Styles Kyoto Station KYOTO Kitchen (*3) Buffet
ibis Styles Sapporo SAPPORO Kitchen (*3) Buffet
Mercure Sapporo BORDEAUX Bistro
Mercure Okinawa Naha Bistro de la Mer Bistro
Mercure Yokosuka LE BISTROT DE BOURGOGNE Bistro
(*1) The hotel's former Santa Monica's Wind restaurant reopened as Terrace & Dining ALL FLAGS on December 9, 2023.
(*2) Seasonal business
(*3) Breakfast only

■Blackout dates

Hotel Blackout dates
Kobe Meriken Park Oriental Hotel January 1 through 3, 2024
April 27 & 28, 2024
May 3 through 5, 2024
The days of fireworks festival in 2024 (not decided yet)
December 31, 2024
Oriental Hotel Tokyo Bay January 1, 2024
May 3 through 5, 2024
July 13 & 14, 2024
August 10 through 15, 2024
September 14, 15, 21 & 22, 2024
October 12 & 13, 2024
November 2 & 3, 2024
December 31, 2024
Namba Oriental Hotel No blackout dates
Hotel Nikko Alivila January 1 & 2, 2024
May 3 through 5, 2024
August 9 through 15, 2024
December 29 through 31, 2024
Oriental Hotel Hiroshima May 3 through 5, 2024
August 4 & 5, 2024
Oriental Hotel Okinawa Resort & Spa January 1 & 2, 2024
April 26 through May 5, 2024
August 9 through 17, 2024
September 14, 15, 22 & 23, 2024
October 12 & 13, 2024
November 2 & 3, 2024
December 27 through 31, 2024
Sheraton Grand Hiroshima Hotel January 1 & 2, 2024
April 29 through May 5, 2024
August 5 through 12, 2024
December 31, 2024
Oriental Hotel Fukuoka Hakata Station January 1 & 2, 2024
May 3 through 5, 2024
August 10 through 17, 2024
December 27 through 31, 2024
Holiday Inn Osaka Namba No blackout dates
Hilton Tokyo Narita Airport January 1 through 3, 2024
December 23 through 25, 2024
December 31, 2024
International Garden Hotel Narita December 23 through 25, 2024
December 31, 2024
Hotel Nikko Nara January 1 & 2, 2024
April 27 through May 5, 2024
August 10 through 15, 2024
December 28 through 31, 2024
Hilton Tokyo Odaiba January 1, 2024
April 27 through May 5, 2024
August 10 through 17, 2024
December 21 through 24 & 31, 2024
Hotel Oriental Express Osaka Shinsaibashi No blackout dates
Oriental Hotel Universal City December 31, 2024
Hotel Oriental Express Fukuoka Tenjin January 1 & 2, 2024
May 3 through 5, 2024
August 10 through 17, 2024
December 27 through 31, 2024
ibis Styles Kyoto Station No blackout dates
ibis Styles Sapporo No blackout dates
Mercure Sapporo No blackout dates
Mercure Okinawa Naha No blackout dates
Mercure Yokosuka No blackout dates

■Frequently Asked Questions

What hotel plans are eligible for the “best rate” or “flexible rate”?
  • Each hotel has its own applicable plan. For details, please contact each hotel directly by using the telephone number written on the back of the coupon.
Can the Complimentary Coupon be used by anyone other than the unitholders themselves?
  • Yes, it can.
Please tell me how to make a reservation or confirm the price.
  • Please make a reservation or confirm the price directly by using the telephone number written on the back of the coupon.
Am I eligible for a Benefit Program even if I make a reservation through the hotel's official website?
  • We are sorry, but if you make a reservation through an official website or a third-party reservation website, travel agency, etc., you will not be eligible for the Benefit Program.
Is there an expiration date for the Complimentary Coupon?
  • Yes, there is. The Complimentary Coupon for FY2023 is valid from January 1, 2024 through December 31, 2024.
Can I use the Complimentary Coupon at any time within the valid period?
  • There are certain dates (“Blackout dates”) when the Complimentary Coupon is not able to be used depending on hotels. For details, please refer to “Blackout dates”. The Blackout dates may change without notice. Please contact each hotel directly by using the telephone number written on the back of the coupon when you use the coupon.
    The Complimentary Coupon may not be able to be used at restaurants in some dates due to events or other occasions. For details, please contact each hotel directly by using the telephone number written on the back of the coupon.
Can I pay by electronic money?
  • We are sorry, but we only accept cash or credit card payment.
Can I stay at any type of guest room?
  • Some guest rooms are not eligible for the Benefits Program depending on the hotel. For details, please contact each hotel directly by using the telephone number written on the back of the coupon.
I lost the Complimentary Coupon. Could you reissue it?
  • We are sorry, but we will not reissue when it is lost or stolen.